How we help you automate your business

Consultancy sometimes gets a bad name, but we think you’ll love the way we help you set up during implementation.

Our aim is to identify all the opportunities for automation and ‘management by exception’ within your business processes.

We’ll identify the automated reports you need, and enable you to schedule their production (iteratively, so they’ll constantly reset themselves into the future).

We’ll help you set up the right process consoles and workspaces, and show you how to use them.

And we'll document everything we've done for your reference.

Plus, of course, we make sure that your database structures match your business.
 

A long term commitment

Don’t worry - after those few days of consultancy are done, we won’t forget about you.

For example, planning a training programme is an important part of the initial set-up.

But beyond that, you have at your disposal a team of consultants and trainers and support staff who’ll help you refine and polish the system for as long as you choose to use it.

Check out our dedicated support site for clients here.

And have a quick look through some of the other ways we help, below:-

Project managers & consultants

Implementation consultancy will be led by a highly experienced project manager. These are people who understand all the intricacies of the property business, and know ‘best practice’ when they see it. They’ll rapidly learn the unique needs of your own business too, to help bring the two together.

Technical installation & set-up

Qualified engineers install the software and adjust hardware and server configurations as needed. We'll also add remote access for support or your own use if required.

Data conversion

We have considerable expertise in taking data from existing systems, cleaning it, and importing it into the new database. Even if you've been using spreadsheet based systems.

Training

Clear and comprehensive training courses are held in our dedicated training facilities, which can take up to 6 people at a time. These are structured training courses based on your business processes, and include full documentation.

'Bite-sized' training over the web is also available for smaller, more specific topics.

Account manager

All clients get a dedicated account manager. He or she acts as your voice within our company. They'll make sure you’re always happy, and keep you informed about latest developments.

Annual maintenance

Our maintenance contracts include:-

• The largest and most highly regarded help-desk in the industry. Every member of the team is completely familiar with our systems and with property management in general.

• System upgrades.

User group

The User Group is an active and wholly independent body of clients from across the property spectrum. They share knowledge and best practice, and we work closely with them during product development.