Wanted: Product Analyst

We’re currently recruiting for a Product Analyst to join the team at Trace Solutions. This role involves ensuring the quality of all Trace Solutions software and supporting documentation meets the company standard, and communicating information regarding functionality to achieve the company’s business objectives.

What You’ll Do

• To ensure and, where necessary, to improve the quality of all TRAMPS/BlueBox/o6ix software releases to customers.
• Maintain and improve test plans for all TRAMPS/BlueBox/o6ix modules.
• Implement testing standards and procedures.
• Improve knowledge of the products operation throughout Trace Solutions.
• Update and improve manuals and release documentation.
• Write comprehensive functional specifications for software enhancements.
• Review programmers work during development.

Responsibilites

• Planning, scheduling and monitoring all testing work ensuring delivery within set release timescales.
• System, performance and regression testing of all TRAMPS/BlueBox/o6ix products for new functionality and bug fixes.
• Carrying out second line testing support for customers, requested via the Help Desk, and maintenance of issues and wish lists.
• Investigation and reporting of problems found in software and documentation.

What You’ll Bring

Business Skills

• Sound knowledge of Property Management, ideally with a good understanding of
• Property and Financial Accounts and Commercial and Residential block management markets.
• Knowledge of Trace Solutions software to a level sufficient for detailed testing would be an advantage.
• Knowledge of associated business issues to ensure credibility with internal staff and customers of all levels.

Technical Skills

• Competence in MS Word and MS Excel for the preparation and amendment of documentation.

Personal Skills

• Good oral and written communication both within the team and with other teams.
• Helpful, understanding and supportive of customers and staff
• Ability to work under pressure, prioritise and meet agreed deadlines
• Displays effort and application in achieving results; high level of initiative and productivity
• Committed to the success of the project and to work occasional additional hours to meet project timescales or resolve critical support issues.

Why Join Us?

We are an employee-owned PropTech company with unparalleled experience in property management solutions. Based in Clerkenwell, London, we support around 250 organisations with our TRAMPS, BlueBox, o6ix, and Estateman products.

With 60 employees, we are one of the leading innovators in our sector, developing sophisticated tools to automate processes, analyse information, and integrate with other best-of-breed applications. Our web-based Mojo brand and web apps have driven significant growth, with more expansion expected in the coming years.

Join us and be part of a company that values expertise, innovation, and collaboration.

Don’t tick every box? No problem – if you believe your skills and experience would make you a valuable addition to our team, we’d still love to hear from you. Potential candidates should drop us a line at this email address.

Strictly no agencies.