Implementation training

Staff take structured sessions at different stages during the set-up process, whenever they're most appropriate.​

 

Accounts receivable and bank reconciliation

This course covers the periodic & ad hoc raising process, through to generating demands and then processing of tenant & cashbook receipts. Cash book enquiries and reconciliations are also covered in detail.

 

Course duration: 1 Day - Mandatory

Prerequisite: Although not essential, it is recommended that delegates have a basic understanding of Accounts Receivable procedures.

Benefit: On completion delegates will be able to receipt monies and utilise all functions relating to accounts receivable, and bank reconciliation.

Course content:

  • Charge Raising
  • Ad hoc charges
  • Demand analysis report
  • Producing demands
  • Dealing with failed electronic demands
  • Tax receipts
  • Final demands
  • Arrears report
  • Arrears letter
  • Receipt processing by batch
  • Posting an overpayment/unallocated cash
  • Posting part payments
  • Posting to multiple debtors
  • Receipt reversal
  • Write off processing
  • Debtor refund
  • Debtor charge allocation
  • Cashbook receipt
  • Cashbook transfer
  • Cashbook enquiry  &  reconciliation
  • Receipt  Register
  • Debtor Cash  Analysis report & scheduling options
  • Debtor History report & scheduling options
  • Cashbook  reports
  • Reviewing cashbook entries on the client statement
  • VAT reporting

Accounts setup

Apply the right accounting structure to core data ready for processing

Course duration: ½ day

Results: this course will allow you to apply the right accounting structure to core data ready for processing.

Course content: 

  • Overview of the accounts structure
  • Understanding the link between chart codes, transaction types and GLanalysis codes
  • Creating transaction types to add to charge records
  • Defining Banks, branches and bank accounts
  • Creating banking rules.
  • Setting up company and property account record
  • Setting up divisions and departments (optional)
  • Creating accounting and VAT periods
  • Creating a set of accounts
  • Setting up banking rules
  • Designing a simple P&L report
  • Set up Project Accounting (optional)

Attendees should bring a USB stick to the course so they can copy their design to take back to the office.

Managing your property portfolio

For the property manager. Learn how to navigate the database, enquire on the system and produce relevant reports.

Course duration: ½ Day

Results: Following this course delegates will be able to enquire on the system and generate all the information necessary to manage their portfolios in the most effective way.

Course content:

  • Understanding the structure
  • Navigation Pane
  • Property Data Tree
  • Additional property (and unit) information such as
    • Amenity records
    • Documents
    • Measurements
    • Notes
  • Additional Enquiries
    • Parties Search
    • Address Search
  • Diary Viewer including adding Events
  • Lease/Tenancy Reports such as
    • Lease Schedule Details
    • Tenancy Schedule
  • Saved Searches
  • Debtor Data Tree including reprinting a demand
  • Recording Debtor Correspondence
  • Debtor Reports
    • Debtor History
    • Aged Debtors
    • Arrears List
    • Debt Collection Performance
       
  • Service Charge Budget and Report
  • Property Expenditure Report
  • Designing a report using the flexible reporter
  • Saving report formats
  • Scheduling reports
  • Simple Console
  • Demonstration on the Client Statement Summary

Design, format and schedule your reports

An invaluable course for all users of the system who want to look at the more advanced features of the ad hoc reporters including the facility to schedule production on a regular basis. Delegates are encouraged to bring their own example to work on.

 

NB: This course does not cover GL reporting

Course duration: ½ Day

Benefit: Delegates will increase their knowledge of the report writing functionality in PM&A

Prerequisites: It would be useful to have a good understanding of the PM&A database structure

Course content

  • Creating a basic report using the quick reporter
  • Reviewing tables for use in the various reporters
  • Creating a basic report using the tenancy reporter
  • Saving  & retrieving a report
  • Saving, modifying and deleting a report format
  • Password protecting report formats
  • Adding pictures to a report
  • Grouping items within a report
  • Performing calculations within a report
  • Attaching the report to the Navigation Pane
  • Scheduling reports
  • Exploring Excel download options
  • Preparing a basic macro (NB: This is not supported by the Help Desk)
  • Designing headers and footers including the addition of logos to reports
  • Looking at corporate reporting & set up options

Designing workspaces and creating consoles

Learn about all elements of the user interface: how to manage workspaces, consoles and the navigation pane, and how to run the charts.

Course duration: ½ day

Result: After the course, attendees will ba able to fully customise their own and other people's PM&A or Estate Management interface.

Course content:

  • Using the design tool to create simple consoles
  • Linking external applications, files or web links
  • Creating a console within a console
  • Adding the console to the navigation pane
  • Float options
  • Importing and exporting consoles
  • Adding & removing content to the navigation pane
  • Drag & drop facility
  • Organisation of the navigation pane
  • Publishing the contents of a navigation pane
  • Chart overview
  • Displaying the chart
  • Using the drill down functionality from a chart
  • Display the chart as a graph

Managing credit control procedures

How to implement strict credit control procedures using arrears chasing and debt recovery

Course duration: ½ day

Result: After the course, attendees will be able to automate their debt recovery procedure. They will fully understand the credit control functionality in PM&A or Estate Management.

Course content:

  • Debtor data tree
  • Debtor correspondence
  • Debtor exception
  • Arrears notes
  • Debtor payment plan
  • Write offs
  • Demand analysis
  • Final demands
  • Arrears letter using email option if applicable
  • Automated arrears letter cycle
  • Arrears letter reset
  • Credit control/ debt recovery process console
  • Automated Aged Debtor
  • Arrears List
  • Arrears Summary
  • Automated Debtor History
  • Automated Debt Collection Performance
  • Automated Debtor Payment Plan

Managing your leases

Course duration: ½ day - mandatory for new implementations

Prerequisites: Although not essential, it is recommended that delegates have attended the core portfolio data setup course.

Results: feel confident managing, reviewing and reporting on all aspects of rent reviews, break options, lease assignments and terminations.

Course content:

  • Reviewing generated rent reviews, expiries and lease options
  • Processing a lease assignment
  • Processing a lease renewal
  • Adding additional reviews and options
  • Recording break options
  • Terminating a lease
  • Holding over process
  • Change of landlord on a headlease
  • Head lease rent review
  • Head lease assignment
  • Head lease rent review
  • Diary viewer
  • Data tree
  • Lease & headlease
  • Chronological diary
  • Introduction to Ad-hoc reporting
  • Scheduling your report

Preparing your database for service charge apportionment using expense code

Concentrates on preparing your database for seamless service charge recovery using the expense code method

Course duration: ½ day

Prerequisite: Although not essential, we recommend that delegates have a basic understanding of service charge reconciliation.

Benefits: On completion delegates will be able to to apply the required set up to their database ready for service charge recovery by expense code.

Course content:

  • Company & property account
  • Service Charge period
  • Property expense schedule
  • Property expense codes
  • Property expense analysis
  • Lease service charge tab
  • Transaction types
  • MBE service charge check report
  • Property measurement
  • Unit measurement
  • Unit valuation
  • Unit expense code apportionment
  • Budget set up, maintenance and report
  • Void funding set-up & process
  • Expense code apportionment report

Processing expenditure and payments

For all Accounts payable staff

Course duration: 1 day - mandatory

Benefits: You'll be able to setup and run the accounts payable.

Course content:

  • Creating suppliers & supplier related contacts
  • Creating creditors
  • CIS processing if applicable
  • Logging creditor invoices if applicable
  • Processing supplier invoices & credit notes
  • Recharging supplier invoices to a debtor
  • Recharging supplier invoices via a schedule
  • Splitting supplier invoices between various expense codes, schedules and properties
  • Making manual payments
  • Automated payments
  • Cancelled cheques
  • Creditor Invoice Allocation
  • Enquiries via data trees and parties search
  • Reports & reporters
  • Payable status reports
  • CIS reporting
  • Creditor history reports
  • Property expenditure reports

Property Management & Accounting: Open Balances

For those wishing to use PM&A for full accounting; needing to post a full opening trial balance

Course duration: 1/2 Day - Mandatory for clients wishing to utilise PM&A for full accounting.

Prerequisite: Although not essential, it is recommended that delegates have a basic understanding of the accounting structure within PM&A.

Results: On completion delegates will be able to post all necessary opening balances.

Course content:

  • Cash book opening balance
  • Debtor opening balances
  • Opening accruals and prepayments
  • Opening service charge expenditure
  • Opening service charge income
  • Opening Trial balance
  • Opening VAT
  • Reviewing trial balance
  • Designing an alternative layout for your trial balance

Reconciling service charges

Course duration: ½ day - optional

Prerequisite: Completion of the Preparing your Database for Service Charge Apportionment training course

Benefits: You'll be able to reconcile the current service charge period.

Course content:

  • Opening property expenditure & on account charges
  • Posting expenditure
  • Property expense journal posting
  • Service charge period transfer
  • Amend S/L effective date
  • Service charge task
  • Draft apportionment and balancing service charge
  • Service charge analysis report
  • Service charge transaction listing
  • Apportionment report
  • Balancing report
  • Close service charge
  • Service charge reconciliation letter
  • New service charge budget
  • New service charge on-account
  • Service charge budget letter

Setting up your core portfolio data

Essential for those involved in the operation and maintenance of PM&A. Covers data input, retrieval and updating

Course duration: ½ Day Annual Pass

Benefits: On completion delegates will be in a position to setup, retrieve and report on core portfolio information.

Course content:

  • Manager codes
  • Company/client
  • Participating clients/company records
  • Property
  • Unit
  • Tenant
  • Lease & lease charge
  • Debtor
  • Landlord - optional
  • Head lease & head lease charge -optional
  • Enquiring on portfolio data
  • Diary Viewer
  • Suggested reports for checking data setup
  • Basic introduction to the flexible report writer
  • Scheduling your reports

Additional training courses

To get the most out of your software, it pays to top up your training every year. Here is a list of additional training courses that cover specific areas of functionality in the software
  • Accounts Receivable using Cash Management
  • Automating your receipt processing through Cash Management
  • Basic General Ledger interrogation & reporting
  • Managing your cashbook postings and the reconciliation process
  • Design & customise additional screens
  • Design, format and schedule your reports
  • Designing workspaces and creating consoles
  • Facilities Management (FM)
  • Financial Accounting
  • General ledger interrogation & reporting
  • Importing Data using Structured Dataload
  • Managing your credit control procedures
  • Managing your Purchase Orders
  • Managing your receipts using Direct Debit (DD)
  • Managing your turnover rents
  • Managing your property portfolio
  • Processing expenditure & payments for POM users
  • Reconciling the service charge using components
  • Reconciling service charges using expense codes
  • Preparing your database for service charge by component
  • Pick & Mix training

Ongoing Training

After the initial training is finished, you can still access our training department at any time, to help you use the software even more effectively. Some choose bespoke training to achieve a particular objective.

But many clients take advantage of our ongoing General Training Courses which take place routinely at our offices.

 

Accounts receivable and bank reconciliation

This course covers the periodic & ad hoc raising process, through to generating demands and then processing of tenant & cashbook receipts. Cash book enquiries and reconciliations are also covered in detail.

Course duration: 1 Day - Mandatory

Prerequisite: Although not essential, it is recommended that delegates have a basic understanding of Accounts Receivable procedures.

Benefit: On completion delegates will be able to receipt monies and utilise all functions relating to accounts receivable, and bank reconciliation.

Course content:

  • Charge Raising
  • Ad hoc charges
  • Demand analysis report
  • Producing demands
  • Dealing with failed electronic demands
  • Tax receipts
  • Final demands
  • Arrears report
  • Arrears letter
  • Receipt processing by batch
  • Posting an overpayment/unallocated cash
  • Posting part payments
  • Posting to multiple debtors
  • Receipt reversal
  • Write off processing
  • Debtor refund
  • Debtor charge allocation
  • Cashbook receipt
  • Cashbook transfer
  • Cashbook enquiry  &  reconciliation
  • Receipt  Register
  • Debtor Cash  Analysis report & scheduling options
  • Debtor History report & scheduling options
  • Cashbook  reports
  • Reviewing cashbook entries on the client statement
  • VAT reporting

Accounts setup

Apply the right accounting structure to core data ready for processing

Course duration: ½ day

Results: this course will allow you to apply the right accounting structure to core data ready for processing.

Course content: 

  • Overview of the accounts structure
  • Understanding the link between chart codes, transaction types and GLanalysis codes
  • Creating transaction types to add to charge records
  • Defining Banks, branches and bank accounts
  • Setting up company and property account record
  • Setting up divisions and departments (optional)
  • Creating accounting and VAT periods
  • Creating a set of accounts
  • Setting up banking rules
  • Draft Charge Raising 

 

Managing your property portfolio

For the property manager. Learn how to navigate the database, enquire on the system and produce relevant reports.

Course duration: ½ Day

Results: Following this course delegates will be able to enquire on the system and generate all the information necessary to manage their portfolios in the most effective way.

Course content:

  • Understanding the structure
  • Navigation Pane
  • Property Data Tree
  • Additional property (and unit) information such as
    • Amenity records
    • Documents
    • Measurements
    • Notes
  • Additional Enquiries
    • Parties Search
    • Address Search
  • Diary Viewer including adding Events
  • Lease/Tenancy Reports such as
    • Lease Schedule Details
    • Tenancy Schedule
  • Saved Searches
  • Debtor Data Tree including reprinting a demand
  • Recording Debtor Correspondence
  • Debtor Reports
    • Debtor History
    • Aged Debtors
    • Arrears List
    • Debt Collection Performance
       
  • Service Charge Budget and Report
  • Property Expenditure Report
  • Designing a report using the flexible reporter
  • Saving report formats
  • Scheduling reports
  • Simple Console
  • Demonstration on the Client Statement Summary

Design, format and schedule your reports

An invaluable course for all users of the system who want to look at the more advanced features of the ad hoc reporters including the facility to schedule production on a regular basis. Delegates are encouraged to bring their own example to work on.

NB: This course does not cover GL reporting

Course duration: ½ Day

Benefit: Delegates will increase their knowledge of the report writing functionality in PM&A

Prerequisites: It would be useful to have a good understanding of the PM&A database structure

Course content:

  • Creating a basic report using the quick reporter
  • Reviewing tables for use in the various reporters
  • Creating a basic report using the tenancy reporter
  • Saving  & retrieving a report
  • Saving, modifying and deleting a report format
  • Password protecting report formats
  • Adding pictures to a report
  • Grouping items within a report
  • Performing calculations within a report
  • Attaching the report to the Navigation Pane
  • Scheduling reports
  • Exploring Excel download options
  • Preparing a basic macro (NB: This is not supported by the Help Desk)
  • Designing headers and footers including the addition of logos to reports
  • Looking at corporate reporting & set up options

Designing workspaces and creating consoles

Learn about all elements of the user interface: how to manage workspaces, consoles and the navigation pane, and how to run the charts

Course duration: ½ day

Result: After the course, attendees will ba able to fully customise their own and other people's PM&A or Estate Management interface.

Course content:

  • Using the design tool to create simple consoles
  • Linking external applications, files or web links
  • Creating a console within a console
  • Adding the console to the navigation pane
  • Float options
  • Importing and exporting consoles
  • Adding & removing content to the navigation pane
  • Drag & drop facility
  • Organisation of the navigation pane
  • Publishing the contents of a navigation pane
  • Chart overview
  • Displaying the chart
  • Using the drill down functionality from a chart
  • Display the chart as a graph

Managing credit control procedures

How to implement strict credit control procedures using arrears chasing and debt

Course duration: ½ day

Result: After the course, attendees will be able to automate their debt recovery procedure. They will fully understand the credit control functionality in PM&A or Estate Management.

Course content:

  • Debtor data tree
  • Debtor correspondence
  • Debtor exception
  • Arrears notes
  • Debtor payment plan
  • Write offs
  • Demand analysis
  • Final demands
  • Arrears letter using email option if applicable
  • Automated arrears letter cycle
  • Arrears letter reset
  • Credit control/ debt recovery process console
  • Automated Aged Debtor
  • Arrears List
  • Arrears Summary
  • Automated Debtor History
  • Automated Debt Collection Performance
  • Automated Debtor Payment Plan

Managing your leases

Course duration: ½ day - mandatory for new implementations

Prerequisites: Although not essential, it is recommended that delegates have attended the core portfolio data setup course.

Results: feel confident managing, reviewing and reporting on all aspects of rent reviews, break options, lease assignments and terminations.

Course content:

  • Reviewing generated rent reviews, expiries and lease options
  • Processing a lease assignment
  • Processing a lease renewal
  • Adding additional reviews and options
  • Recording break options
  • Terminating a lease
  • Holding over process
  • Change of landlord on a headlease
  • Head lease rent review
  • Head lease assignment
  • Head lease rent review
  • Diary viewer
  • Data tree
  • Lease & headlease
  • Chronological diary
  • Introduction to Ad-hoc reporting
  • Scheduling your report

Preparing your Database for Service Charge Apportionment by Schedule

Concentrates on preparing your database for seamless service charge recovery using the expense code method

 

Course summary

This course concentrates on preparing your database for seamless service charge recovery by schedule.

Course duration: ½ Day

Prerequisite:  Although not essential, it is recommended that delegates have a basic understanding of service charge reconciliation.

Benefit: On completion delegates will be in a position to apply the required set up to their database ready for service charge recovery by schedule.

Course content

  • Company & property account
  • Service Charge period
  • Property expense schedules
  • Property expense category
  • Property expense codes
  • Property expense analysis
  • Lease service charge tab
  • Transaction types
  • MBE service charge check report
  • Unit apportionment percentage
  • Unit apportionment check
  • Budget set up, maintenance and report
  • Void funding set-up & process
  • New Service Charge On Account Calculation  (Draft/Actual)

Processing expenditure and payments

For all Accounts payable staff

Course duration: 1 day - mandatory

Benefits: You'll be able to setup and run the accounts payable.

Course content:

  • Creating suppliers & supplier related contacts
  • Creating creditors
  • CIS processing if applicable
  • Logging creditor invoices if applicable
  • Processing supplier invoices & credit notes
  • Recharging supplier invoices to a debtor
  • Recharging supplier invoices via a schedule
  • Splitting supplier invoices between various expense codes, schedules and properties
  • Making manual payments
  • Automated payments
  • Cancelled cheques
  • Creditor Invoice Allocation
  • Enquiries via data trees and parties search
  • Reports & reporters
  • Payable status reports
  • CIS reporting
  • Creditor history reports
  • Property expenditure reports

Reconciling service charges

Course duration: ½ day - optional

Prerequisite: Completion of the Preparing your Database for Service Charge Apportionment training course

Benefits: You'll be able to reconcile the current service charge period.

Course content:

  • Opening property expenditure & on account charges
  • Posting expenditure
  • Property expense journal posting
  • Service charge period transfer
  • Amend S/L effective date
  • Service charge task
  • Draft apportionment and balancing service charge
  • Service charge analysis report
  • Service charge transaction listing
  • Apportionment report
  • Balancing report
  • Close service charge
  • Service charge reconciliation letter
  • New service charge budget
  • New service charge on-account
  • Service charge budget letter

Setting up your core portfolio data

Essential for those involved in the operation and maintenance of PM&A. Covers data input, retrieval and updating

 

Course duration: ½ Day Annual Pass

Benefits: On completion delegates will be in a position to setup, retrieve and report on core portfolio information.

Course content:

  • Manager codes
  • Company/client
  • Participating clients/company records
  • Property
  • Unit
  • Tenant
  • Lease & lease charge
  • Debtor
  • Landlord - optional
  • Head lease & head lease charge -optional
  • Enquiring on portfolio data
  • Diary Viewer
  • Suggested reports for checking data setup
  • Basic introduction to the flexible report writer
  • Scheduling your reports

Additional training courses

To get the most out of your software, it pays to top up your training every year. Here is a list of additional training courses that cover specific areas of functionality in the software
  • Automating your receipt processing through Cash Management
  • Design & customise additional screens using Screen Designer
  • Facilities Management
  • Importing data using Structured DataLoad
  • Processing expenditure using POM
  • Managing your receipts using Direct Debit
  • Reconciling the service charge using components
  • Reconciling the service charge using expense codes
  • Preparing your database for service charge by components
  • Preparing your database for service charge using expense codes
  • Pick & Mix training

The Annual Training Pass

The Annual Training Pass is a subscription which allows you to send staff on an unlimited number of our General Training Courses, at a much lower cost than normal.

They are usually held on a Monday (unless there's a Bank Holiday, in which case the course moves to the following Tuesday). You can download the times and dates of the courses below.

The annual fee for the Pass is based on the current user licence for your property or estate management system:

  • 1-5 user systems: £2,000 per annum
  • 6-19 user systems £3,000 per annum
  • 20-35 user systems £5,000 per annum
  • Firm-wide: price on application

Places for the Annual Training Pass are limited to 2 people per company per course. However, these are public courses and can be attended on a one-off basis, at a cost of £200.00 per person for a half day course, or £300.00 for a full day.

 

Accounts Receivable and Bank Reconciliation

This course covers the periodic & ad hoc charges raising process, through to generating demands and then processing of tenant & cashbook receipts. Cash book enquiries and reconciliations are also covered in detail

Course duration: 1 Day - Mandatory

Prerequisite: Although not essential, it is recommended that delegates have a basic understanding of Accounts Receivable procedures.

Benefit: On completion delegates will be able to receipt monies and utilise all functions relating to accounts receivable, and bank reconciliation.

Course content:

  • Charge Raising
  • Ad hoc charges
  • Demand analysis report
  • Producing demands
  • Dealing with failed electronic demands
  • Tax receipts
  • Final demands
  • Arrears report
  • Arrears letter
  • Receipt processing by batch
  • Posting an overpayment/unallocated cash
  • Posting part payments
  • Posting to multiple debtors
  • Receipt reversal
  • Write off processing
  • Debtor refund
  • Debtor charge allocation
  • Cashbook receipt
  • Cashbook transfer
  • Cashbook enquiry  &  reconciliation
  • Receipt  Register
  • Debtor Cash  Analysis report & scheduling options
  • Debtor History report & scheduling options
  • Cashbook  reports
  • Reviewing cashbook entries on the client statement
  • VAT reporting

Accounts setup

Apply the right accounting structure to core data ready for processing

Course duration: ½ day

Results: this course will allow you to apply the right accounting structure to core data ready for processing.

Course content: 

  • Overview of the accounts structure
  • Understanding the link between chart codes, transaction types and GLanalysis codes
  • Creating transaction types to add to charge records
  • Defining Banks, branches and bank accounts
  • Setting up company and property account record
  • Setting up divisions and departments (optional)
  • Creating accounting and VAT periods
  • Creating a set of accounts
  • Setting up banking rules
  • Draft Charge Raising

Basic General Ledger interrogation & reporting

This half day course provides a great introduction to the power of the GL reporter, covering the accounting system and understanding transactions in the background. This reporter is especially useful as a reconciliation tool.

Course summary

This half day course provides a great introduction to the power of the GL reporter, covering the accounting system and understanding transactions in the background.  This reporter is especially useful as a reconciliation tool.

Prerequisite:  Users should have an in-depth knowledge of PM&A

Course duration: ½ Day

Benefits:  Delegates will gain knowledge on the use of the GL reporter, extracting key data from the general ledger and troubleshooting unreleased transaction on their database.

Course content

  • Explaining the accounting structure of PM&A
  • Understanding the link between postings and dates
  • Overview of all the Accounting Reports
  • Understanding the functionality of the GL reporter
  • Creating reports using:
  1. Quick Reporter
  2. Account Reporter
  3. Period Reporter
  • Creating GL Reports
  1. Basic GL including unreleased batches
  2. Debtor GL
  3. Creditor GL
  4. VAT GL
  • Exporting data to Excel
  • Attaching reports to the Navigation Pane 

Design, format and schedule your reports

An invaluable course for all users of the system who want to look at the more advanced features of the ad hoc reporters including the facility to schedule production on a regular basis. Delegates are encouraged to bring their own example to work on.

NB: This course does not cover GL reporting

Course duration: ½ Day

Benefit: Delegates will increase their knowledge of the report writing functionality in PM&A

Prerequisites: It would be useful to have a good understanding of the PM&A database structure

Course content:

  • Creating a basic report using the quick reporter
  • Reviewing tables for use in the various reporters
  • Creating a basic report using the tenancy reporter
  • Saving  & retrieving a report
  • Saving, modifying and deleting a report format
  • Password protecting report formats
  • Adding pictures to a report
  • Grouping items within a report
  • Performing calculations within a report
  • Attaching the report to the Navigation Pane
  • Scheduling reports
  • Exploring Excel download options
  • Preparing a basic macro (NB: This is not supported by the Help Desk)
  • Designing headers and footers including the addition of logos to reports
  • Looking at corporate reporting & set up options

Designing workspaces and creating consoles

Learn about all elements of the user interface: how to manage workspaces, consoles and the navigation pane, and how to run the charts.

Course duration: ½ day

Result: After the course, attendees will ba able to fully customise their own and other people's PM&A or Estate Management interface.

Course content:

  • Using the design tool to create simple consoles
  • Linking external applications, files or web links
  • Creating a console within a console
  • Adding the console to the navigation pane
  • Float options
  • Importing and exporting consoles
  • Adding & removing content to the navigation pane
  • Drag & drop facility
  • Organisation of the navigation pane
  • Publishing the contents of a navigation pane
  • Chart overview
  • Displaying the chart
  • Using the drill down functionality from a chart
  • Display the chart as a graph

Financial Accounting & Reports

A half day course to expand the delegate's knowledge of financial accounting functionality in PM&A

Course duration: ½ Day

Prerequisite: Users should have an in-depth knowledge of PM&A and have a clear understanding of the principles of Financial Reporting

Benefits: Delegates will be able to extract and format financial data

Course content:

  • Design and set up a Profit & Loss report
  • Review and run Balance Sheets
  • Review and run Cash Flow Statements
  • Trial balance enquiry & reporting
  • General ledger transactions & reports
  • VAT & Expenditure VAT Exceptions reports
  • Journal postings
  • Period End
  • Year-end processing
  • New year set up

Financial postings

A course looking at both financial and property level postings within PM&A. The aim is to understand the postings for opening routines, journals and period adjustments.

Course duration: ½ Day

Prerequisite: Users should have an in-depth knowledge of PM&A and be familiar with financial accounting

Course content:

  • Understanding the difference between opening and current routines
  • Looking at the Trial Balance including opening, current & closing
  • Opening debtor routine
  • Opening cash book
  • Journal postings
  • VAT postings including opening journals and adjustments
  • Accrual & prepayments (financial & property)
  • Review VAT report & adjustments
  • Accounts data tree enquiry
  • Creating financial budgets & reports

Managing credit control procedures

How to implement strict credit control procedures using arrears chasing and debt recovery

Course duration: ½ day

Result: After the course, attendees will be able to automate their debt recovery procedure. They will fully understand the credit control functionality in PM&A or Estate Management.

Course content:

  • Debtor data tree
  • Debtor correspondence
  • Debtor exception
  • Arrears notes
  • Debtor payment plan
  • Write offs
  • Demand analysis
  • Final demands
  • Arrears letter using email option if applicable
  • Automated arrears letter cycle
  • Arrears letter reset
  • Credit control/ debt recovery process console
  • Automated Aged Debtor
  • Arrears List
  • Arrears Summary
  • Automated Debtor History
  • Automated Debt Collection Performance
  • Automated Debtor Payment Plan

Managing your leases

Course duration: ½ day - mandatory for new implementations

Prerequisites: Although not essential, it is recommended that delegates have attended the core portfolio data setup course.

Results: feel confident managing, reviewing and reporting on all aspects of rent reviews, break options, lease assignments and terminations.

Course content:

  • Reviewing generated rent reviews, expiries and lease options
  • Processing a lease assignment
  • Processing a lease renewal
  • Adding additional reviews and options
  • Recording break options
  • Terminating a lease
  • Holding over process
  • Change of landlord on a headlease
  • Head lease rent review
  • Head lease assignment
  • Head lease rent review
  • Diary viewer
  • Data tree
  • Lease & headlease
  • Chronological diary
  • Introduction to Ad-hoc reporting
  • Scheduling your report

Managing your property portfolio

For the property manager. Learn how to navigate the database, enquire on the system and produce relevant reports.

Course duration: ½ Day

Results: Following this course delegates will be able to enquire on the system and generate all the information necessary to manage their portfolios in the most effective way.

Course content:

  • Understanding the structure
  • Navigation Pane
  • Property Data Tree
  • Additional property (and unit) information such as
    • Amenity records
    • Documents
    • Measurements
    • Notes
       
  • Additional Enquiries
    • Parties Search
    • Address Search
  • Diary Viewer including adding Events
  • Lease/Tenancy Reports such as
    • Lease Schedule Details
    • Tenancy Schedule
       
  • Saved Searches
  • Debtor Data Tree including reprinting a demand
  • Recording Debtor Correspondence
  • Debtor Reports
    • Debtor History
    • Aged Debtors
    • Arrears List
    • Debt Collection Performance
    • Service Charge Budget and Report
       
  • Property Expenditure Report
  • Designing a report using the flexible reporter
  • Saving report formats
  • Scheduling reports
  • Simple Console
  • Demonstration on the Client Statement Summary

Preparing your Database for Service Charge Apportionment by Schedule

Concentrates on preparing your database for seamless service charge recovery using the expense code method

Course summary

This course concentrates on preparing your database for seamless service charge recovery by schedule.

Course duration: ½ Day

Prerequisite:  Although not essential, it is recommended that delegates have a basic understanding of service charge reconciliation.

Benefit: On completion delegates will be in a position to apply the required set up to their database ready for service charge recovery by schedule.

Course content

  • Company & property account
  • Service Charge period
  • Property expense schedules
  • Property expense category
  • Property expense codes
  • Property expense analysis
  • Lease service charge tab
  • Transaction types
  • MBE service charge check report
  • Unit apportionment percentage
  • Unit apportionment check
  • Budget set up, maintenance and report
  • Void funding set-up & process
  • New Service Charge On Account Calculation  (Draft/Actual)

 

Processing expenditure and payments

For all Accounts payable staff

Course duration: 1 day - mandatory

Benefits: You'll be able to setup and run the accounts payable.

Course content:

  • Creating suppliers & supplier related contacts
  • Creating creditors
  • CIS processing if applicable
  • Logging creditor invoices if applicable
  • Processing supplier invoices & credit notes
  • Recharging supplier invoices to a debtor
  • Recharging supplier invoices via a schedule
  • Splitting supplier invoices between various expense codes, schedules and properties
  • Making manual payments
  • Automated payments
  • Cancelled cheques
  • Creditor Invoice Allocation
  • Enquiries via data trees and parties search
  • Reports & reporters
  • Payable status reports
  • CIS reporting
  • Creditor history reports
  • Property expenditure reports

Reconciling service charges

Course duration: ½ day - optional

Prerequisite: Completion of the Preparing your Database for Service Charge Apportionment training course

Benefits: You'll be able to reconcile the current service charge period.

Course content:

  • Opening property expenditure & on account charges
  • Posting expenditure
  • Property expense journal posting
  • Service charge period transfer
  • Amend S/L effective date
  • Service charge task
  • Draft apportionment and balancing service charge
  • Service charge analysis report
  • Service charge transaction listing
  • Apportionment report
  • Balancing report
  • Close service charge
  • Service charge reconciliation letter
  • New service charge budget
  • New service charge on-account
  • Service charge budget letter

Setting up your core portfolio data

Essential for those involved in the operation and maintenance of PM&A. Covers data input, retrieval and updating.

Course duration: ½ Day Annual Pass

Benefits: On completion delegates will be in a position to setup, retrieve and report on core portfolio information.

Course content:

  • Manager codes
  • Company/client
  • Participating clients/company records
  • Property
  • Unit
  • Tenant
  • Lease & lease charge
  • Debtor
  • Landlord - optional
  • Head lease & head lease charge -optional
  • Enquiring on portfolio data
  • Diary Viewer
  • Suggested reports for checking data setup
  • Basic introduction to the flexible report writer
  • Scheduling your reports

Additional training courses

To get the most out of your software, it pays to top up your training every year. Here is a list of additional training courses that cover specific areas of functionality in the software.
  • Automating your receipt processing through Cash Management
  • Design & customise additional screens using Screen Designer
  • Facilities Management
  • Importing data using Structured DataLoad
  • Processing expenditure using POM
  • Managing your receipts using Direct Debit
  • Reconciling the service charge using components
  • Reconciling the service charge using expense codes
  • Preparing your database for service charge by components
  • Preparing your database for service charge using expense codes
  • Pick & Mix training

 

View and download the training schedule:

July - December 2017