Tenants and contractors expect property managers to know everything, instantly, about every issue.
And they expect their issues to be addressed as though they were the most urgent items on your to-do list.
Fortunately you can meet most of their needs by improving communication and workflow throughout your own system.
To do that, we've extended our powerful core functionality to include full integration with the online portal from Dwellant.
Trace+Dwellant brings together residential property managers and their tenants and contractors, in a single online communications tool that is directly linked to your property management and accounts system.
It provides improved sharing of information, which leads to speedier resolution of issues that relate to the building.
The combined system offers a complete end-to-end solution, managing electronic invoicing, service charges, rental payments, direct debits – and much more.
Managing your suppliers
In areas like maintenance, it helps tenants to report problems, while facilitating the selection and appointment of contractors, and payments to the contractor after completion.
Dwellant manages supplier documentation and certification, and provides warnings when anything is close to expiry.
It also ensures that contractors with expired documentation cannot be appointed by accident.
It can even be extended to cover the online marketing of vacant properties, the signing of leases, and the setting up of payments and direct debits.
During all of these actions, information automatically passes back and forth to the property management and accounts system, balancing and reconciling as necessary.