This is the Data Protection policy of Trace Solutions Limited (“Trace”) and covers the services offered by Trace at www.tracesolutions.co.uk (“the Website(s)”).

The purpose of this statement is to inform users of the Trace Website what information is collected about them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users' privacy.

By visiting this Website, you are accepting and consenting to the practices described in this privacy policy which may be amended from time to time. If you use this Website you are agreeing to be bound by this policy at any time.

Passwords


Where we have given you (or you have chosen) a password to access the Website, you are responsible for keeping this password confidential. Please do not share it with anyone.

The Website stores your password securely. Site administrators are unable to access or view existing passwords, but can change them on request.

Confidentiality and Security


When you register with Trace, we may ask for information such as your name, email address, address and contact details in order to send you newsletters to which you subscribe and for the provision of information about products or services you have requested.

Any information you provide will be held securely and in accordance with the Data Protection Act 1998.

There are a limited number of circumstances where we may share some or all data about you that we hold with others, such as:

  • With our sub-contractors who assist us in the provision of the support services we provide to you;
  • In the event that our business assets are ever sold to or purchased by another company;
  • If we are under a duty to disclose or share personal data about you in order to comply with any legal obligation at the request of public authorities; or
  • On your express consent.

By submitting data, you agree to this collection, transfer, storing or processing of data about you for the purposes described in this policy. We will take all reasonable steps to ensure data about you is treated securely in accordance with this policy, and all information you provide to us is stored on our secure servers or those of our sub-contractors. However, the personal information that we collect from you may be sent and stored outside the European Economic Area ("EEA"). By registering on the website or sending us your personal information by other means, you are indicating your consent for your personal information to be sent, stored and processed outside the EEA.

If at any time you want to be removed from our subscriber’s list, please notify us by email at: sales@tracesolutions.co.uk

Using cookies

Cookies are small data files that websites generate and ask to store on your computer. Most websites use cookies in one form or another. They are typically used to:

  • remember settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remember information you give to a website, such as a list of products in your shopping basket
  • measure how you use the website so we can make sure it meets your needs

To learn more about cookies and how to manage them, visit www.AboutCookies.org, or please read on to find out more about how we use cookies.

Measuring Website Usage 


Google Analytics is in use to collect information about how visitors use this site. This provides us with important information that can enable the site to work better. We do not link this information to your name or address. 


GetClicky is also in use to collect information about how visitors use this site. This provides us with important information that can enable the site to work better. We do not link this information to your name or address. 


The following cookies are used by Google Analytics and GetClicky:

Name Typical content Cookie expires after
_utma Randomly generated ID 2 years
_utmb Randomly generated ID 30 minutes
_utmc Randomly generated ID when you close your web browser
_utmz Randomly generated ID 6 months
_utmv Randomly generated ID 6 months
_jsuid Randomly generated number up to 20 years
first_pv_[site_id] 1 or unknown when you close your web browser
unpoco_[site_id] 1 or unknown up to 1 day
no_tracky_[site_id] 1 or unknown up to 24 hours
clicky_olark unknown

when you close your web browser


The GetClicky privacy policy and terms of service can be found at http://clicky.com/terms.
 

Understanding your web browser capabilities

We set some cookies to store information about your browser settings, to understand which functionality to enable on the site. The following cookies are used:

Name Typical content Cookie expires after
has_js 1 or blank When you close web browser

Remembering your choices

Certain sections of our site remember your choices, so you can be provided with the right information if you visit other pages, and then return. For example, if you filter a list of information we will remember your choice and default to that selection if you visit the page again. These choices are not tied to any personally identifiable information. The following cookies are used:

Name Typical content Cookie expires after
SESS<Randomly generated ID> A random string Up to 24 days