17th March 2020

Trace Solutions and COVID-19

business as usual - property management software

The Coronavirus (COVID-19) situation in the UK is developing fast. COVID-19 will now undoubtedly create serious disruption and widespread illness in the UK over the coming weeks.

As much as is humanly possible, we have planned to ensure ‘business as usual’ during this difficult time – while also taking measures to protect the safety of our clients and our staff.

So in line with Government recommendations, we have now begun to implement a smooth transition to routine home working.

Remote support of our clients is already commonplace, but remote operation of all our wider business processes, systems and technologies has been successfully stress-tested over the past week and has been found to be fully effective.

These systems are robust and should ensure continuity of support – although obviously until further notice we are no longer able to supply services on-site.

No doubt we will all face challenges over the coming weeks, but as a supportive and welcoming employee-owned organisation, Trace Solutions is well placed to meet them.

We look forward to working closely with you over the coming months.


We will continue to review our policies on a daily basis and will take due account of all Government recommendations.

If you would like to discuss these policies, or have any queries or concerns, please do not hesitate to contact your Account Manager on their usual telephone numbers.

Get in touch

Get in touch

Call or email us now on ‭+44 (0)20 7825 1299 for a free, no obligation demonstration. Please note: during the current pandemic all demos are taking place online, via Zoom or MS Teams.