Trace Solutions and COVID-19
For a long time we've had robust systems in place to ensure we can continue to provide support, whatever the circumstances.
Microsoft regularly announce ‘end of life’ dates for their software. Once those dates are passed – sometimes as much as ten years after the product was initially released – Microsoft cease to issue routine security updates.
This has a direct effect on your use of our software.
As we cannot support our software if it is running on obsolete Microsoft platforms, we must cease support for those platforms too.
However, as we issue a new release every six months, and continue to support the previous two point releases, our ‘end of life’ schedule is three releases or 18 months prior to Microsoft’s own dates.
If that all sounds a bit complicated, let’s instead spell out the practical implications:
Our General Release 6.10.00 is due for release in December 2020. That will therefore be the last release with support for SQL Server 2012.
General Release 6.30.00 is due for release in December 2021. This will therefore be the last release level where support is available for:
Please make a note of these dates to ensure that, where necessary, your Microsoft products have all been updated in good time.
If you need any further information, please don’t hesitate to contact your Account Manager.
"As we cannot support our software if it is running on obsolete Microsoft platforms, we must cease support for those platforms too"
Trace Solutions
Call or email us now on +44 (0)20 7825 1299 for a free, no obligation demonstration. Please note: during the current pandemic all demos are taking place online, via Zoom or MS Teams.
Call us now on +44 (0)20 7825 1299 and we’ll arrange a free, no obligation demonstration at your convenience. Or send us an email using the form below. Please note: during the current pandemic all demos are taking place online, via Zoom or MS Teams.